Terms and Conditions

This document governs use of thewheatsheafgrayswood.co.uk, operated by GQbet Casino Official Ltd. It forms a complete agreement: no verbal promise, support conversation or promotional banner may depart from it.

Clause 1 — Formation

The contract forms when you submit the registration form covered on the login and sign up page and confirm acceptance. No trial period is offered, and there is no right of withdrawal in respect of stakes already accepted.

Clause 2 — Access conditions

Excluded are minors, anyone subject to a self-exclusion scheme, residents of territories we do not serve, and employees of the operator with their immediate family. Using a VPN to defeat a geographic restriction is a material breach.

Clause 3 — Single account

One account per natural person. Duplication is assessed on email address, postal address, telephone number, device fingerprint and payment method. The newer account is closed.

Clause 4 — Movement of funds

Deposits are credited once the payment provider confirms them. Withdrawal methods, limits and timings appear on the deposits and withdrawals pages. We pay back to the depositing method wherever technically possible.

We levy no withdrawal fee. Currency conversion, network and bank charges remain with the player.

Clause 5 — Promotions

Tiers, caps and wagering requirements are published on the bonuses page. A promotion may be withdrawn at any time for new sign-ups without affecting a bonus already activated.

Abuse includes covering opposite outcomes, playing titles that contribute nothing to wagering in order to run down a deadline, exceeding the maximum stake, and concerted play across accounts. The sanction is cancellation of the bonus and the winnings derived from it.

Clause 6 — Verification and AML

Identity verification takes place before the first withdrawal at the latest. We may also request proof of source of funds where deposit volume or method warrants it. Refusing to supply documents blocks outgoing payments.

Clause 7 — How rounds are settled

The games listed on the casino games page run on audited random number generators. Where the connection drops, the round is reconstructed from the server log: an unfinished round is completed or refunded, and a win displayed in error is void.

Clause 8 — Intellectual property

Trade marks, logos, text, artwork and interfaces are protected. You hold a personal, non-transferable right to use the site. Automated extraction, reproduction and commercial reuse are prohibited.

Clause 9 — Closure and complaints

You may close your account at any time; the balance is returned after verification. Complaints must be raised within 30 days and sent to [email protected]. We give a reasoned reply within eight working days, after which the courts at the operator’s seat have jurisdiction.

Clause 10 — Responsible gambling

Limits, time-outs and self-exclusion procedures are described on the responsible gambling page. They activate without any reason being given and reductions apply immediately.